Library Club

Mobile App Concept

Introduction

With technology continuing to grow and cell phones readily available, attendance at local libraries are decreasing. I wanted to find a solution that would assist users’ experience at the library to encourage them to go more often.

Value Proposition

Library Club is an app to assist users with their experience at the library. The app encourages users to stay engaged with their local library by offering ease to their experience.

Task Flows

Sign In

Users can sign in with their just their library card information. 

Find a Book

“Something Different” picked randomly based on other users’ ratings or “Something for Me” picked randomly based on personal ratings, interests, and check out history.


Learn more details about a book, including a quick sample. Users can view the location of the book so they can locate the book on the shelves themselves, or they can add it to their cart to reserve it for check out for easy pick up.

Community

Quickly stay connected with your community by joining the conversation of the day. 
 

Read other user’s answers and find new book and author recommendations. When you post, the app, using AI, will automatically turn author names and book titles into links so when you click on it, it'll search the library using that keyword.

Homepage at when location is at a library

Homepage when location is away from a library

To understand the services and touch points a user encounters while at a library, I created a journey map.

UX Methods

Journey Map

User Interviews

Persona 

Value Proposition 

Task Flows

Wireframes 

Prototype

Overview

Open Studio is a web product concept that is an art learning and sharing platform for teenagers. This project was a part of CD Studios: Digital Product Design taught by Crystal Tong at Parsons School of Design.

Year

Fall 2020

4 Weeks

Team

Individual Project

Role

UX/UI Designer

UX Researcher

Research

I conducted interviews with two users with different relationships with their local library to understand pain points people face in regards to reading and going to the library. A key takeaway from the interviews was that the users wanted to read more books and spend more time in the library, but felt too busy.

Screenshots from my remote interviews.

Based on the interview results, I created a persona of the target demographic.

A mobile app that would assist users in finding books more quickly (in finding a new book to read and physically locating it) while also still being connected to their local library’s community through a community tab where users can share recommendations based on daily prompts. 

Problem

Young people rarely take out books from libraries because they are used to the convenience of the web. Therefore, they spend less time at their local library, becoming more disconnected from their community.

Solution

Takeaways

 A takeaway from this project was that I found how to improve an existing service. I learned how to add a digital touchpoint to a physical service that doesn’t replace the physical service. I also learned the importance of creating a user persona. After interviewing two different users, creating a persona made me think about what needs they had in common, therefore made designing the app more focused and user friendly.